FAQs

All goods sold by My Stellar Lifestyle are 100% genuine and in the original packaging.

To see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully.

Your order will be dispatched within 3 business days. and you will receive an email confirmation to the email address provided.

We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.

Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing.  If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:

Check if someone else at your address has accepted it.

Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.

Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.

Contact the carrier if there’s still no sign of the parcel.